Valuations 

Your valuation is based on the following assumptions: 

Your car has over one month’s MOT 
Your car hasn’t been imported
Your car hasn't been subject to an insurance write-off, and hasn’t been used for private hire, rental, driving tuition, or as a police vehicle 
Your car doesn’t have a personalised registration plate 
Your car doesn’t have any damage, including interior or mechanical, unless specified below 
Your car isn't a non-runner 
Your car has two sets of keys 

We will always carry out an on-site inspection of your vehicle before we can confirm any offer to buy it. If we consider that your car’s value is affected by any aspect of its history or condition, including any unusual feature or customisation that was not apparent to us when we gave the online/telephone valuation, the price that we offer for it will differ from the original valuation. 

Your valuation will be valid for 30 days. 

Financial Disclosure 

Cathedral Motor Company Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Cathedral Motor Company Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

Finance Conduct Authority 

1. The Financial Conduct Authority 

The Financial Conduct Authority is the independent regulator of financial services. Use this information to decide if our services are right for you. 

2. Whose products do we offer? 

Cathedral Motor Company Limited t/a Arbury only offer insurance from a limited number of insurers and may receive commission, from the insurer for placing your business with them. A list of these insurers is available on request. 

3. What will you have to pay us for our services? 

No fee for general insurance contracts. You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy. 

4. Who regulates us? 

Cathedral Motor Company Limited T/A Arbury is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities and is an Appointed Representative of TRACS Solutions Limited, a trading division of FISC Limited, which is authorised and regulated by the Financial Conduct Authority for General Insurance. 

You can check this on the Financial Conduct Authority’s Register by visiting the Financial Conduct Authority’s website www.fca.org.uk or by contacting the Financial Conduct Authority on 08712663674. 

5. What to do if you have a complaint about general insurance? 

If you wish to register a complaint about general insurance, please contact TRACS Solutions Limited: 

in writing Write to The Compliance Officer, TRACS Solutions Limited, Parkway Works, Kettlebridge Road, Sheffield. S9 3BL 

by phone Telephone - 08712663674 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 

6. Are we covered by the Financial Conduct Compensation Scheme (FCCS)? 

You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Conduct Compensation Scheme. Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. 

7. Complaints Handling Process. 

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

Privacy Policy  

This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. 

We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the UK and this privacy policy. 

We may receive information about you: 

- If you contact us directly, via our website or our customer services teams - through applying for one of our products or services, or to make an enquiry or other request. 

- From our network of franchised dealers, to whom you have given your information. 

- Occasionally from other third parties who may lawfully pass to us information about you. 

- If you apply for a position within the Arbury Motor Group.

We may use your information (which we receive from you or third parties, or information that we learn about you from the way you use our products or services), for a variety of purposes, including but not limited to: 

- To provide or manage any information, products or services you have asked for. 

- To help us identify you when you contact us. 
For general administration purposes. 

- To help us improve the quality of our products and services. 

- To help us detect and prevent fraud and money laundering. 

- To help us recover debts. 

- To carry out analysis and customer profiling. 

- To identify other products and services which might be of interest to you and to inform you about our products and services (please see below). 

We may share your information for any of these purposes with: 

- Authorised franchised dealerships within the Arbury Motor Group network. 

- Our carefully chosen business partners who provide products or services under one of our group companies. 

- Our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms, these include our approved Data Processors 

We may also pass your information to third parties: 

- If we have been asked to provide information for legal or regulatory purposes. 

- In relation to existing or future legal proceedings. 

- In the process of selling one or more of our businesses, or to anyone to whom we may transfer our rights under any customer agreement we have with you. 

- For the purpose of preventing fraud/loss, for example to fraud prevention agencies. 

Informing you about our products and services: 

We may use your information to contact you with news regarding products or services provided/sold by Arbury Motor Group.  

We may contact you by post, phone, e-mail, SMS and other electronic means. 

Personal Data Retention 

Personal data will be kept for the duration of the retention period determined by the category of data held. At the end of the period personal data will be reviewed and securely deleted or archived. However, we will only archive a record (rather than delete it) to comply with any legal requirement for keeping it. 

- Prospects – 12 months retention period 

- Sales Customer – 5 years retention period 

- Service only Customer – 3 years retention period 

- Parts Customer – 2 years retention period 

We will regularly review the personal data we hold, and our retention periods in line with GDPR requirements or any professional rules or regulatory requirements that apply. Some personal data will need to be retained for longer in some cases than in others. For example to maintain an opt-out list for marketing. How long we retain different categories of personal data will be based on individual business needs. 

Your right to withdraw consent 

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have for example a finance agreement. 

Your Rights 

Under the General Data Protection Regulations, you have the right to: 

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format. Arbury Motor Group reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at Arbury Motor Group. 

You can opt out of receiving marketing communications from us on products and services by contacting the Arbury Motor Group directly on 01527 836 069 or enquiries@arbury.co.uk or write to us: Marketing Dept, Arbury Motor Group, 16 The Courtyard, Buntsford Drive, Bromsgrove, Worcestershire B60 3DJ.  

We may inform you when inviting you to provide your personal details, that by providing these details you will be indicating your agreement to receive marketing communication by these means. If you give us your agreement and subsequently wish to opt out, you can do so by clicking the unsubscribe link which we include on all of our marketing communication, or you can contact us at any time at the address or telephone number above. 

Please be aware that if you opt out of marketing communications received from one a franchise on behalf of a dealership within the Arbury network, your personal information may also be held centrally by Arbury Motor Group, therefore you may continue to receive information from Arbury Motor Group until such time as you opt out of marketing activity sent directly from Arbury Motor Group. 

Please note if you purchase a vehicle from a franchised dealership that is not part of the Arbury network, or otherwise give your information to such a dealership, or to a manufacturer directly, you will have a separate relationship with that organisation in respect of the use of your data and you will need to contact the organisation concerned, in relation to any request you may have in regards to that organisations use of your data. 

The range of products and services offered by the Arbury Motor Group include, but is not limited to: 

- Vehicle sales. 

- Motor related products and services, including (amongst other things) vehicle aftersales care, finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance. 

- Personal finance products. 

Our group companies trading in the UK include: 

 Legal Entities: 

Cathedral Motor Company Limited T/A Arbury Motor Group 

 Arbury Motor Group internet sites: 

We try to keep our websites secure. However you recognise when providing your information to us through our websites, or when you send us or ask us to send you any of your confidential information by e-mail, that the internet and e-mail communications over the internet may not be secure. Arbury Motor Group cannot be responsible for any loss or unauthorised interception of information transmitted via the internet, which is beyond our control. 

 Arbury Motor Group internet sites may contain links to other websites outside of our group. Our privacy policy only applies to our websites. We are not responsible for the content, privacy or security of other websites. 

When you visit our websites, our web server automatically records your IP address, the website from which you visit us, the web pages you actually visit and the date and length of your visit. Personal data is only stored if volunteered by you, for example in the context of an enquiry, a survey, entering a promotional contest etc. 

 Use of cookies on Arbury Motor Group internet sites: 

A ‘cookie’ is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk, so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. 

 When you visit Arbury Motor Group internet sites we may send you a cookie. We may use cookies in the following ways: 

- To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content of our site to match your preferred interests; including any ‘favourite vehicles’ or ‘vehicle comparisons’ you may save. 

- To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.  

 We cannot identify you personally in this way.  

Two types of cookies may be used on Arbury Motor Group internet sites: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for longer, (how long will depend on the lifetime of the specific cookie). 

 Disabling/Enabling Cookies: 

You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our websites if cookies are disabled. 

Dash Cam Policy:  

It is illegal to record audio and video without the consent of the individual using the vehicle. Arbury respects it’s employees and customers privacy and insists that all dash cams are disabled whilst the vehicle is under our care. 

You can find information on how to disable or enable cookies by visiting  www.allaboutcookies.org.