Parts Advisor

What we are looking for Role & responsibilities What can we offer you?

What we are looking for:

As a Parts Advisor you will be an integral member of the aftersales team. You will be responsible for the day to day running of the parts department. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with retail customers. Utilising your sound knowledge of vehicle layout, parts catalogues and computer stock lists, you'll also ensure our pricing structures are kept up-to-date, and that stock control is always secure and well maintained. You will be the first point of contact both face to face and over the telephone and will be expected to provide excellent customer service.

We are looking for a very talented, Parts Advisor to join our Service Team. Ideally you will have an enviable and proven track record as a Parts Advisor, preferably with Motor Industry experience and ideally you will have knowledge of Kerridge.

Additionally, we are looking for individuals who possess the following competencies:

Good Literacy & Numeracy
Sound IT skills
Delivering Results and Meeting Customer Expectations
Learning and Researching
Following Instructions and Procedures

Role & responsibilities:

The key responsibilities of this role are as follows:

Customer Interaction: To greet all customers professionally and quickly in line with company standards, confirming their full requirements before providing advice.

Parts Volume: To actively achieve agreed parts sales volume targets and maximise incremental sales opportunities. To maximise profit through volume.

Parts Profit: To actively achieve agreed parts profit targets and optimises all sales opportunities. To maximise profit through margin.

Customer Relationship: To pro-actively maintain and develop good relationships with internal and external customers by ensuring their expectations are met and that all parts are fit for purpose.
Ordering: To ensures the accurate and timely ordering of parts for stock and for internal/external customers.

Parts & Stock Management: To efficiently retrieve parts and monitor stock levels to ensure the ordering function meets customer demands while maintaining low costs.

Standards: To maintain the highest possible standards in the parts reception area and in your personal appearance.

Data and Document Handling: To accurately manage and input customer and parts data into the Kerridge system and ensure accurate completion of all parts documentation.

What can we offer you?

If you are successful you can look forward to

22 days holidays, (rising with length of service)
Your Birthday Off
On-going training opportunities
career progression, 
competitive salary and individual performance-related bonus
Enhanced Maternity and Paternity Leave

Leamington Service Team

Cars

Vans

Electric

Motability

Parts Advisor