What we are looking for:

An exciting opportunity has arisen for a motivated Workshop Controller to join our award winning Lichfield dealership. In return we offer a competitive salary plus benefits, great career prospects within a vibrant expanding company and the opportunity to grow with the company.

As a local West Midlands family owned group we continue to grow and we are looking for experienced vehicle technicians to help us achieve outstanding customer satisfaction. Ideally you will have franchise experience. You will possess a relevant formal qualification for this role. This opportunity is ideal for an individual who is looking to progress their career within a franchised environment and has the desire and ability to deliver outstanding customer satisfaction results and to work to and achieve targets and objectives.

Role & responsibilities:

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met

• Working with colleagues and other departments to ensure a seamless service for customers

• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts

• Managing an efficient EVHC process measured through red work conversion.

• To deliver first time fix

• Providing estimates for servicing and repairs and setting timescales

• Accurately recording technician time and writing technical reports and recommendations.

• Assisting technicians with technical challenges to identify solutions

• Ordering correct parts for vehicles

• Ensuring warranty standards are adhered to

• Liaising with other departments with regards to parts and any other queries as the workshop representative

• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind

• Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards

Who we are

A role with Arbury is more than just a job – it’s a long-term career path.

Here at Arbury Motor Group, we’ve got 20 years’ experience in the automotive industry and represent several big brands you might have heard of, including PEUGEOT, SEAT, Nissan, ŠKODA, FIAT and Abarth. We’ve developed a network of dealerships and service centres across the West Midlands, Warwickshire and Staffordshire over the years, and pride ourselves on offering the hands-on, friendly approach of a family-run business combined with the resources and choice of a large group.

The most valuable asset we have is our people, and we’re proud to have a low staff turnover. Throughout your time at the company, you’ll play an important part in contributing to our overall success and growth, through upholding outstanding customer service. We want every customer to be our greatest advocate – and say, ‘Arbury can do it.’

Our Team Arbury ethos is at the heart of everything we do. We can often be found putting on fundraising events for community causes, including fun sporting events and sponsoring Santa’s sleigh at Christmas. Our team spirit and dedication to upholding exceptional customer service standards have led to a number of exciting industry awards over the years. In 2020, we featured in the Sunday Times PwC Top Track 250 – a prestigious table that ranks Britain’s leading mid-market private companies with the biggest sales.

It’s an exciting time to join the team. We have a clear expansion plan, and our family of dealerships is always growing! So, if you’re looking for an exciting, rewarding and fulfilling long-term career with a well-respected independent dealer group, this could be the job for you!

If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you