1. The Financial Conduct Authority

The Financial Conduct Authority is the independent regulator of financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

Cathedral Motor Company Limited t/a Arbury only offer insurance from a limited number of insurers and may receive commission, from the insurer for placing your business with them. A list of these insurers is available on request.

3. What will you have to pay us for our services?

No fee for general insurance contracts. You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.

4. Who regulates us?

Cathedral Motor Company Limited, trading as Arbury Motor Group, is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Cathedral Motor Company Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

You can check this on the Financial Conduct Authority’s Register by visiting the Financial Conduct Authority’s website www.fca.org.uk or by contacting the Financial Conduct Authority on 08712663674.

5. What to do if you have a complaint about general insurance?

If you wish to register a complaint about general insurance, please contact Automotive Compliance in writing to:

The Compliance Officer, Automotive Compliance, The Factory, 44 Alfred Street, Gloucester, GL1 4DD.

Or by phone telephone: 01452 671 570

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

6. Are we covered by the Financial Conduct Compensation Scheme (FCCS)?

You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Conduct Compensation Scheme. Your entitlement to compensation will depend upon the type of business and the circumstances of your claim.

7. Complaints Handling Process.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk